Customers are the God of any business. Till the time you maintain great customer relationships, your business flourishes day by day. On the contrary, poor customer management leads to the decline. However, responding to customers can be a hectic job for a business, small or big. But the right Customer Support Software System can help managing customers seamlessly and enhance customer experiences.
Ezulix, a leading software development company in India has combined its decade-old experience in IT consulting and software development into a comprehensive Helpdesk Support Software System called EzulixDesk! We bring you the most user-friendly ticketing software that streamlines customer queries and facilitates resolution management. This AI-driven technology filters out irrelevant emails and highlights customer queries on your dashboard. So, get ready to resolve customer queries 10 times faster!
Connect Your Gmail or Outlook Mail ID to the AI-driven IT Ticketing System and convert customer queries into tickets. Identify a technical support need of your customers 10x faster and resolve the issue as soon as possible! Outshine the after-sale customer service!
Now no need to filter manually the Customer Support emails on your Gmail or Outlook mail IDs. No more spam and advertising emails to interrupt you from reaching your customer queries. Streamline customer interactions in 5 clicks with User-Friendly IT Support Software:
Connect your Technical Support Email ID to the Ezulix Helpdesk Software Systems. Login and register to the system with any Email ID and add Support Email ID manually. Easy to log in, Easy to Connect.
The AI-driven algorithms filter valuable customer query Emails from the bunch of emails having spam, advertising, and newsletters. Then, convert only customer query Emails into tickets.
Now, you can classify the tickets into various groups according to their priority, resolution status, timeline, and even assigned agents. Group tickets as you want and monitor the support team in a better way.
Assign agents (your technical support team members) to each ticket. Let them now resolve the customer queries the way they do as usual.
After assigning agents for every ticket, you are now free to monitor the technical support team. View Status of each ticket and assign priority tags for better streamlining the workflows.
Take Follow-Ups with your team and identify the causes of delays. Focus on strategy formulation and improve team performance with customer experience.
Certainly, this is the most disheartening message for a business to receive. Avoid such mishaps. Elevate your Cx with our top-notch Customer Support Ticketing System and Enhance Your Customer Retention Rates.
We have developed a highly comprehensive helpdesk software that combines the features of different customer service tools. You can replicate your organizational hierarchy of customer service teams on the helpdesk software system and enjoy seamless customer inquiry resolution with EzulixDesk.
Still, sticking to the age-old ways of customer support services? Avoid staying hooked to the Email Account and filtering out the customer inquiries from thousands of Spam Emails. Organize the customer inquiries in the form of tickets and improve the Cx 10 times.
When all your customer queries are streamlined and categorized properly into different categories. You are able to resolve the customer queries 10 times faster.
When you do not have to find the customer query mails manually from the bunch of old, new, and different category emails, you provide a seamless Cx. Get only the relevant Emails in the form of tickets.
When you resolve queries on time and provide complete customer support on time, the customer experience improves and so improves your customer retention rate.
When you have access to each of your team member’s work, you are able to monitor the team's progress in a better way. Identify issues and optimize the customer support process.
By having transparent access to customer inquiries, customer data, and the technical support team’s progress, you are able to formulate strategies and improve your product and services.
The customer queries give a clear insight into where your existing products and services are lagging. When you know the shortcomings of your products, you can make better innovations.
I have been using the ticketing software system developed and managed by Ezulix for the past 3 months and I have indeed experienced that my customer support team has improved a lot. They are no longer absent-minded as they have streamlined access to all their workings. Now they resolve customer inquiries faster and even the customers are happier. Thank you so much EzulixDesk.
E-Commerce Co-Founder
I have a business of online casino games which is 3 years old. Since the last year, managing bets has become quite tedious due to the increased number of players. People prefer to send queries even for a 10 Rupee payment delay. Ever since I implemented EzulixDesk Helpdesk Software, there has been a lot of peace at the office and also the customers are more restful. Thank you guys for your amazing services!
Online Casino Founder
Dealing with corporates in terms of the Internet is a hectic job. Most of the time they connect with us regarding speed or internet plan changes. It used to be quite confusing until I bought a subscription of the ticketing system. This software has helped my technical support team streamline customer queries. They can now predict the correct data of resolution leading to better customer behavior.
Corporate Wifi Provider
Technical Support queries never end in the Information Technology industry. Every now and then we receive technical support queries regarding software installations, updates, customization, and sometimes glitches and troubleshooting. With this ticketing system, we have been able not only to resolve queries faster but also to plan the needs and hiring and training of technical support team members.
IT Services Provider
Sounds exciting? Buck Up & Get Ready. Elevating your Customer Experience is just a few Clicks Away! Connect with us now and unlock the power of a user-friendly and affordable Customer Support Ticketing System Ever!
Yes, definitely. As you buy ticketing software systems from Ezulix, we shall provide 24*7 hour technical support to you. If you face any glitches, you can reach us at any time at the following contact details:
Email: info@ezulix.com
Mob.: +91 7230001612