Privacy Policy

Privacy Policy of EzulixDesk

EzulixDesk (“us”, “we”, or “our”) operates the https://ezulixdesk.com website (the “Service”). This page informs you of our privacy policies regarding the collection, usage, and disclosure of personal data when you use our Service. We use your data to provide the service and enhance your user experience with us. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://ezulixdesk.com/terms-and-conditions

Definitions

• Service: The service is the https://ezulixdesk.com website that EzulixDesk Operates.
• Personal Data: Personal Data implies the data that our website collects from the website visitor and processes to provide services and improve user experience.
• Usage Data: Usage Data stands for the data collected automatically from the Service infrastructure itself such as the visitor’s IP address, and duration of the page visit, browser type, diagnostic data etc.
• Cookies: Cookies are small pieces of data stored on your device (computer or mobile device) to improve the user experience.
• Data Controller: The Data Controller implies the authorized person or the service provider who determines the type of data to be collected, the manner in which the data is processed, and the circumstances under which data is subject to disclosure. In this case, EzulixDesk remains the Data Controller.
• Data Processor: The Data Processor implies the authorized person processes the collected data on behalf of the data controller. In this case, EzulixDesk remains the data processor in addition to the third-party payment gateway named RazorPay.
• Data Subject: Data Subject implies the user taking our services.

1. Information Collection And Use

In order to provide HelpDesk services, we are bound to collect some data from the user. The data may comprise different types. The current version of EzulixDesk collects the following types of data from its users:

1.1 Types of Data Collected

1.1.1 Personal Data

EzulixDesk is a SaaS-based B2B ticketing software that simplifies the technical support and customer relation management for a business by accessing customer queries over the business email. It filters the customer query emails and converts them into manageable tickets.

Ezulix Desk Collects the following Data from the Users:

• First Name: EzulixDesk will require the user’s first name for registration and authentication. It will also help EzulixDesk in creating a profile and user account for managing payments and subscriptions.
• Last Name: EzulixDesk will require the user’s last name for purposes the same as it collects the first name.
• Email ID: EzulixDesk offers User Registration and Authentication via Gmail and Outlook mail ID only. The user can either register with a personal Gmail or Outlook ID and later Add the Technical Support Email ID or can use the same Email ID (either personal or technical support) for Registration and Authentication.
• Phone Number: EzulixDesk will collect the User’s Phone Number for communication and OTP authentication purposes.

We may use your Personal Data to communicate transaction and subscription information with you. As EzulixDesk does not offer registration and authentication through any other account such as social media accounts like LinkedIn, FaceBook, Instagram, Twitter etc., hence EzulixDesk does not collect any information from these platforms.

EzulixDesk is concerned only with User’s Gmail and Outlook accounts provided by the User himself/herself. By sharing your Email ID and Phone number with us, in accordance with this Privacy Policy, you give us consent to access and process the data of these Email Accounts. EzulixDesk does not ‘control’ the data on your Email Accounts but only accesses the same to provide services. EzulixDesk will ‘control’ the data fetched from your Email accounts to the EzulixDesk platform.

1.1.2 Usage Data

EzulixDesk also collects information on how the Service is accessed and used (“Usage Data”) in order to get data insights beneficial for us in strategic business planning. This Usage Data may include the user’s device Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other diagnostic data.

1.1.3 Tracking & Cookies Data

EzulixDesk uses cookies to track the user’s activities on our website and hold certain information. The use of Cookies enables EzulixDesk to provide services and improve the user experience of the website visitor. The user is free to choose only the ‘Necessary Cookies’ and opt-out the third-party, functional, and performance cookies. To have a detailed view of our Cookies Policy, please visit: https://ezulixdesk.com/cookies-policy

2. General Data Protection Regulation (GDPR) Compliance

Whatever personal data is collected and processed by EzulixDesk is completely in compliance with the latest version of General Data Protection Regulation (GDPR) (May, 2018) drafted and implemented by the Eurpean Union (EU). ExulixDesk processes your data for the following reasons:

• Providing Services
• User offers his/her consent to access our services
• Managing HelpDesk subscription
• Processing Payments

Futhermore, EzulixDesk processes your data with due responsibility in accordance with the GDPR guidelines. The data collection, processing, and transfer are completely lawful and secure.

2.1 Transfer Of Data

Your Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer

EzulixDesk will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

2.2 Disclosure Of Data

Only under certain circumstances that revolve around ‘Disclosure for Law Enforcement’, EzulixDesk may disclose your Personal Data, if and only if required by law or in response to valid requests by public authorities (e.g. a court or a government agency).

For example, EzulixDesk can disclose personal data under the following circumstances:

• To comply with a legal obligation
• To protect and defend the rights or property of EzulixDesk
• To protect the personal safety of users of the service or any website visitor
• To protect against legal liability

2.3 Security Of Data

The security of your data is important for EzulixDesk. Eventually, EzulixDesk uses your Personal Data with due responsibility. We store your data nowhere but only access it through your Email accounts only after you provide your consent at the time of registration and authentication.

However, the user must remember that no method of data transmission or storage over the Internet is 100% secure. Thus, we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

2.4 Data Deletion

If you no longer want to stay associated to us or our services, you may request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself or do not have access to your account settings, please contact us at info@ezulix.com to assist you.

2.5 Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. EzulixDesk ensures that it protects your rights under the GDPR and you are entitled to the following data protection rights:

• The Right To Access: After getting your profile created on EzulixDesk, you may access and update your Personal Data such as your Email ID, contact, team members, organizational details, financial information etc. However, user name once used cannot be changed as it is associated with the unique ID that EzulixDesk creates for the user to provide and manage services.
• The Right Of Rectification: If any part of data found incorrect, you may contact us to rectify the same. Under the GDPR laws, EzulixDesk is bound to rectify your personal data if required.
• The Right To Object: You have the right to object to our processing of your Personal Data. You may request deletion of data any time from the accounts settings or may contact us directly for the same.
• The Right Of Restriction: You have the right to request that we restrict the processing of your personal information. You can reach us by Email or a Phone Call as provided in the contact us section.
• The Right to Be Forgotten: You have the right to request deletion of your Personal Data any time. EzulixDesk is responsible to delete and forget all your personal data within 30 days from the date of requesting deletion.
• The Right To Data Portability: You have the right to be provided with a copy of the information we have on you in a structured and commonly used format. You may request a copy of your data from us if required.
• The Right To Withdraw Consent: You can also withdraw the provided consent to access your Email any time you wish. If you do not renew your subscription or request deletion of your Personal data, the consent collapses automatically.
• Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling. Your personal data processing shall not be driven solely by AI-driven automation tools. Rather, it will have human oversight.
• The Right to Complaint: You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

3. California Consumer Privacy Act (CCPA) Compliance

EzulixDesk is also bound to protect, process, and manage your Personal Data lawfully and responsibly under the California Consumer Privacy Act (CCPA) as well. Under CCPA, the user has the following rights:

• Right to Know: You have the right to request information about the personal data we collect, use, and share, including email address, first name, last name, phone number, and financial details such as bank account numbers, PINs, debit/credit card numbers, and CVVs.
• Right to Access: You can request access to the personal information we have collected about you over the past 12 months.
• Right to Deletion: You may request the deletion of your personal information at any time you wish. You may request deletion by writing us at the Email address provided in the Contact Us section.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. As our business does not sell personal data, this right is inherently respected.
• Right to Non-Discrimination: Exercising your CCPA rights will not result in any discrimination, such as denial of services or different pricing.

4. Service Providers

In our case, EzulixDesk is the primary service provider for accessing the helpdesk ticketing software services. However, we have also employed Third-Party service providers for processing payment performance tracking.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.1 Payments

We have integrated Razorpay as the payment gateway to enable you to buy subscriptions to our services. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors and its processing is governed by their privacy policies (not ours).

In order to get a detailed view of how Razorpay collects, stores, and processes your personal data, kindly check its Privacy Policy at https://razorpay.com/privacy

EzulixDesk will only decide on the pricing plan (for our services) and will generate invoices that include prevalent taxes such as GST. The invoice shall be shared with RazorPay to process payment.

4.2 Google Analytics

In order to improve our performance, we use Performance cookies that expose your Personal Data which is important for our strategic business planning and marketing strategies. This personal data may include:

• Your First and Last Name
• Contact Details provided by you at the time of registration and authentication
• Session date, time, and pages browsed
• Our service web pages visited by you
• The duration and frequency of your visit to a particular product or service page
• Your IP address

And other relevant data. However, you are eligible to turn the toggle of ‘Performance Cookies’ off and choose the ‘ask website not to track’ option if you wish not to disclose such information to us. However, you shall not be able to enjoy a personalized experience if you do not allow EzulixDesk to track your session activities.

4.3 Gmail

EzulixDesk takes your consent to access the Gmail ID that you use to handle your customer queries. However, we do not store your Gmail Data anywhere. Rather, we just ‘access’ it and ‘organize’ the same in the form of tickets on your dashboard of EzulixDesk. EzulixDesk filters customer queries from a bunch of Emails and then creates tickets for them.

You have the right to stop us from accessing your Gmail ID anytime by cancelling the subscription to our services or by requesting the deletion of your profile. However, you shall not be able to use our services afterwards.

4.4 Outlook

Just like the case of Gmail, EzulixDesk takes your consent to access the Outlook ID that you use to handle your customer queries. However, we do not store your Outlook Email ID Data anywhere. Rather, we just ‘access’ it and ‘organize’ the same in the form of tickets on your dashboard of EzulixDesk. EzulixDesk filters customer queries from a bunch of Emails and then creates tickets for them.

You have the right to stop us from accessing your Outlook Account anytime by cancelling the subscription to our services or by requesting the deletion of your profile. However, you shall not be able to use our services afterwards.

4.5 YouTube

EzulixDesk has integrated YouTube into its ticketing software platform. The homepage of EzulixDesk offers a detailed demo and product description via YouTube Link to the users. By agreeing to our Privacy Policy, the user automatically agrees also to:

• YouTube Privacy Policy: https://www.youtube.com/howyoutubeworks/policies/community-guidelines
• Google Privacy Policy: https://policies.google.com/privacy

However, if you wish not to use or integrate YouTube and would not like YouTube and Google to access your Personal Data or our website, then you have the freedom to disable YouTube Integration with the following methods:

1. Contact Us to disable this feature in your account at the Email address provided in the Contact Us Section below.
2. Revoke EzulixDesk’s access to your data via the Google security settings page.

5. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us.
If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

6. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will inform you of the Privacy Policy changes and updates via Email and/or a prominent notice on our website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

7. Contact Us

If you have any queries, doubts, and questions or you need any kind of clarification on this Privacy Policy, then kindly contact us at the below information: